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ENTERPRISE TECHNOLOGY ANALYST (HYBRID)
ENTERPRISE TECHNOLOGY ANALYST (HYBRID)Softworld, a Kelly Company • Rancho Cordova, CA, United States
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ENTERPRISE TECHNOLOGY ANALYST (HYBRID)

ENTERPRISE TECHNOLOGY ANALYST (HYBRID)

Softworld, a Kelly Company • Rancho Cordova, CA, United States
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  • [job_card.full_time]
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Job Title : ENTERPRISE TECHNOLOGY ANALYST (HYBRID)

Job Location : Sacramento California 95826 Hybrid ( Onsite every Tuesday)

Onsite Requirements :

  • S / 4HANA
  • SAP ECC 6.0 experience with EHP7 or higher
  • IS-U CR&B expertise

Job Description :

  • To support the Customer and AMI Technologies team by handling enhancement, project, and incident response tasks during 2026. This lets our team focus fully on the S / 4HANA project without delays or distractions.

    • Key Responsibilities :

  • Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.
  • Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.
  • Respond promptly to incidents so they don't impact the S / 4HANA project's progress.
  • Collaborate with team members to ensure smooth handoff and clear communication.
  • Help our team maintain greater availability and focus on the S / 4HANA project.

    • Expected Outcomes :

  • Timely resolution of assigned incidents and enhancement requests.
  • Continued progress on ongoing projects within Customer and AMI Technologies.
  • Reduced workload pressure on the core Customer and AMI Technologies team during the S / 4HANA project timeline.

    • Mandatory Requirements :

  • Must have five (5) years of experience designing and configuring complex SAP solutions within the last ten years.
  • Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher.
  • Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher.
  • Must have IS-U CR&B expertise, including experience in one, or more, of the following areas :
  • Customer service
  • Device management, including experience with smart meters and / or the Itron Networks UIQ stack
  • Rates and pricing
  • Billing and invoicing
  • Bill print
  • Workflows
  • Fl-CA
  • Must have experience working with master data components and the business partner lifecycle.
  • Must have at least two (2) years of experience performing hands-on end-to-end functional, technical, and regression testing of complex solutions, including integrations to external systems.
  • Must have experience using defect tracking applications like ServiceNow or JIRA.
  • Must have experience in participating in business requirement reviews and blueprint sessions.
  • Must have experience translating business requirements into detailed specifications.
  • Must have experience working with technical teams (ABAP developers) to define / refine functional specifications for custom developments.
  • Must have experience creating process flow diagrams based on business requirements.
  • Must have experience debugging custom code and working independently to support a project team.
  • Must have experience communicating highly technical information in an understandable manner to project team both verbally and in writing.

    • Desirable Qualifications :

  • BS degree from an accredited college or university majoring in Computer Science, MIS, or a related field.
  • Strong analysis knowledge and skills.
  • Experience in leading business requirement reviews and blueprint sessions.
  • Experience working in an agile environment.
  • Experience designing and configuring complex IS-U rates, rate categories, and billing schemas.
  • Electric utility experience supporting any of the following systems :
  • SAP S / 4HANA
  • SAP CX (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)
  • OpenText Document Presentment
  • Itron Meter Data Management System (MDMS) IEE 10.3 or higher
  • MDUS / ISAIM EhP7 or higher
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