New Patient Coordinator

Company Overview :

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!

Job Description Summary :

Under general supervision of a licensed provider, as a New Patient Coordinator, one must be detail oriented with excellent phone call diction, and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department.

This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Admin & Call Center Assistant Manager. This position's primary location will be at the Administrative Building in Lawrenceville, GA.

Responsibilities :

Adding self-directed or outside referral new patients into EMR (Electronic Medical Record) system

Uploading referring provider information

Adding new patients into Sales Force

Calling and scheduling, rescheduling New Patients

Tracking patient appointment(s) approvals and pending status within EClinical Works

Updating personal injury, liens, attorney, and patient treatment status internal logs

Answering phones and responding to emails in a timely and professional manner to promote the best patient care

Supporting the marketing team as part of increasing the overall patient base through excellent relations with referring providers

Skills And Abilities :

Must be personable and detail oriented as a representative of the practice while callers rely on proper information

Excellent verbal and written skills for proper documentation of encounters.

Work well under pressure in a fast-paced environment

Bilingual candidates encouraged

Education And Experience :

Experience using EClinical Works or other EMR (Electronic Medical Record) systems preferred

1 year of call center experience preferred

1+ years' experience in healthcare preferred

Previous experience with eClinicalWorks preferred