Water Billing Clerk

Job Description

Job Description

Client is looking for Water Billing Clerk to support the Water Department. This role requires someone who can efficiently manage front-counter operations, assist residents with billing inquiries, process payments, and maintain accurate records. The ideal candidate is proactive, organized, and comfortable handling both in-person and email communications.

Key Responsibilities :

• Serve as the first point of contact at the front counter for incoming guests, residents, and vendors.
• Provide excellent customer service by answering questions regarding water bills, account status, service requests, and department procedures.
• Process payments in person, online, and by mail, ensuring accuracy and proper documentation.
• Respond to customer emails promptly and professionally.
• Assist with setting up new utility accounts, closing accounts, and making adjustments as needed.
• Research and resolve billing discrepancies, delinquent accounts, or service concerns.
• Handle daily cash drawer balancing and reconciliation.
• Prepare and update customer records in the billing system.
• Support the department with general administrative duties as assigned.
• Strong customer service background with experience working at a public counter or in a high-volume service environment.
• Excellent verbal and written communication skills.
• Ability to multitask, stay organized, and work independently with accuracy and attention to detail.
• Comfortable with handling payments, basic accounting tasks, and data entry.
• Proficient with computers, email systems, and billing or CRM software (training provided).
• Reliable, professional, and able to work Monday–Friday.