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Customer Service Representative
Customer Service RepresentativeUSA Jobs • Springfield, MA, US
Customer Service Representative

Customer Service Representative

USA Jobs • Springfield, MA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Customer Service Representative

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on the job training.

What you'll be doing :

  • Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
  • Provide excellent customer service to both customers and UniFirst personnel.
  • Perform accounts receivable duties : calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
  • Partner and provide administrative support to UniFirsts Sales Department.
  • Perform basic data entry and other administrative duties.

Qualifications What we're looking for :

  • 2 years of Customer Service experience in an administrative setting is preferred.
  • Prior Accounts Receivable experience is highly encouraged.
  • High School diploma or GED equivalent is recommended.
  • Verbal & written communication skills : professional telephone and email etiquette.
  • Essential skills : active listener, responsive, and personable.
  • Computer skills : proficient knowledge of Microsoft Office products.
  • Time management and organizational skills with attention to detail.
  • A collaborative, team-player capable of working independently.
  • Problem solver in a dynamic environment.
  • Comfortable performing basic mathematical skills.
  • Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

    • What's in it for you?

  • Training : We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential.
  • Career Mobility : We're a growing company offering significant avenues for personal development and growth.
  • Community Culture : Our unique community culture is what makes UniFirst an organization that stands out from the rest.
  • Diversity : At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
  • Pay & Benefits : On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
  • The estimated hourly pay for this position ranges from $15.56 to $20.70 per hour. Actual compensation will vary based on factors including but not limited to the candidates skills, experience, and qualifications. Geographic differentials may apply depending on the location where the position is filled.
  • There is no application deadline for this role; recruitment will remain open until the position is filled.
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