Director of Restaurant Outlets

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Outlet Manager at the Grand Geneva Resort & Spa, you'll take charge of a diverse array of dining experiences, overseeing everything from the vibrant Grand Café and Grand Central to the Lobby Lounge, In-Room Dining, and the lively Pool Bar. Your leadership will ensure seamless operations and memorable guest experiences across these dynamic venues.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Manage daily food and beverage operations, including quality and service standards, cost control, guest relations, profitability, and equipment costs.
• Interview, hire, train, and supervise restaurant staff for smooth operations.
• Conduct pre-shift and departmental meetings to organize daily tasks.
• Schedule and oversee staff work assignments.
• Interact positively with guests, promoting hotel facilities and services.
• Resolve guest issues to ensure satisfaction.
• Organize special restaurant events and maintain rapport with other departments.
• Control reservations, ensuring full space utilization without compromising service quality.

What do you bring to the role?

What's in it for you?

About Us :

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note : This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.