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SAP AMS Service Delivery Manager (w/m/x)
SAP AMS Service Delivery Manager (w/m/x)NTT DATA • Bakersfield, CA, US
SAP AMS Service Delivery Manager (w / m / x)

SAP AMS Service Delivery Manager (w / m / x)

NTT DATA • Bakersfield, CA, US
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  • [job_card.full_time]
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Job Title

Technology is only as good as the people behind it.

NTT DATA gehrt zu den weltweit fhrenden Dienstleistern fr Business- und IT-Lsungen. Mit Weitsicht und Innovationskraft schaffen wir auergewhnliche Lsungen auf dem Weg in eine nachhaltige und vernetzte Zukunft. Von Connect bis zu Create kombinieren wir globale Prsenz mit lokaler Marktkenntnis und begleiten unsere Kunden mit einem umfangreichen Portfolio zu ihrem Erfolg in der digitalen Welt.

IT's your turn to enter new spaces.

Your Benefits

  • Flexible working hours with flexitime and travel time is working time
  • 30 days of vacation, plus two non-working days on December 24th and 31st
  • Sabbatical up to one year possible
  • Remote work and mobile work possible in EU countries
  • Attractive benefit and salary optimization programs : company pension plan, job bike, job ticket, exclusive discounts through corporate benefits and much more
  • Comprehensive health and preventive care offers : extended sick pay, occupational health care, accident insurance also for leisure accidents worldwide, family service
  • Internal and external training opportunities in the NTT DATA Academy with professional training, certification offers, soft skills training, Udemy access
  • Variety of corporate volunteering opportunities, diverse communities and initiatives (on diversity, equity & inclusion, sustainability and more) with knowledge exchange on an equal footing
  • Team-oriented company culture with plenty of room for initiative

Your Mission

  • We are expanding the SAP Application Management Services (AMS) Business and you play a key role
  • You design and manage SAP AMS solutions & engagements from opportunity to delivery in the SAP team
  • Together with the sales organization and the SAP team, you work on offers and take over the tasks of service delivery management in SAP AMS engagements
  • Independent planning and control of service, support and maintenance tasks in the application environment as well as responsibility for projects during the transition and service provision
  • Coordination and management of local, nearshore and offshore delivery units, requirements of our customers and the conduct of status meetings (internal / external)
  • Point of contact for emergency and escalation management for customers including the establishment and expansion of business relationships
  • Your Skillset

  • Successfully completed degree in business administration and / or (business) informatics
  • At least 8 years of experience in SAP Application Management as a service manager or service delivery manager of large projects with long durations
  • Experience in the professional leadership of (intercultural) project teams as well as in the commercial / commercial processing of projects (budget responsibility)
  • You have excellent communication skills, a high level of initiative and service orientation as well as fluent German and English
  • NICE-TO-HAVE : Knowhow in SAP consulting
  • CHERRY-ON-TOP : Your ITIL V4 Foundation or even Expert certification
  • NTT DATA is part of the NTT Group and Trusted Global Innovator of Business- and IT-solutions with headquarters in Tokyo. Today, over 190,000 employees worldwide shape the digital transformation and support our customers through consulting, industry solutions, business process services, digital and IT modernization and managed services. At 11 locations in Germany, Austria and Switzerland, they lead companies into a sustainable and networked future with concentrated technology expertise and deep industry know-how.

    Diversity is an indispensable part of our success and company culture. Free from prejudices with regard to gender, sexual orientation, age, ethnic and social background, religion or disability, we look forward to getting to know you. People with disabilities are given preference if equally qualified.

    Interested? We look forward to your online application!

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