Program Manager

Program Manager

CWE and the VBOC of New England are dedicated to being the most trusted and impactful resource for veteran entrepreneurs in the region. As the Program Manager, you will be the primary point of contact for our clients, conducting intake sessions, answering basic business inquiries, and referring them to the appropriate programs and resources that meet their needs. This position supports CWEs regional operations, which service New England, and addresses the specific requirements of the VBOC of New England. In this role, your focus will be on building strong client relationships and ensuring a meaningful experience for the veterans we serve throughout their journey. You will collaborate with the Direct Services team on client management and administration, successful program development and delivery, and data entry.

Location : This is a hybrid position, with work to be conducted on-site as needed and on request.

Essential Duties

Client Service :

• Leads programming, outreach, and client support remotely and where required, in person.
• Facilitating Boots to Business (B2B) and B2B Reboot trainings in collaboration with SBA, DOD TAP offices, and resource partners.
• Providing one-on-one business startup advising to veterans, service members, and military spouses.
• Planning and delivering follow-on training such as Build Your Profile for Government Contracting, From Why to How : Business Plan Development, and Growth Plan Cohorts.
• Provide intake and regular service for clients : listen to their needs; triage and recommend appropriate support.
• Offer guidance and up-to-date information to clients through direct consultations, referrals to VBOC consultants, and access to CWE programs, certification, and procurement opportunities.
• Maintain client relationships by following up with clients about their needs and progress and informing them of upcoming programs.

Data Management, Reporting and Client Insights :

Plan & Support Programming :

Outreach & Marketing :

Qualifications :

Bachelors degree or one to two years related experience or equivalent combination of education and experience. Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees. Computer Skills : MS Suite, CRM and video conferencing software.