Guest Service Supervisor | Motto Philadelphia | Modus by PM Hotel Group

What Youll Do :

You will be at the center of the hotels universe - the front office. You will have an opportunity to stretch your leadership muscles : as the front desk team leader youll be responsible for ensuring effective collaboration and teamwork among front desk addition youll get a glimpse of the business side of the front office : staffing scheduling and expense management are all also vital pieces of your development and growth as a leader.

Here are a few other tasks youll be responsible for on a daily basis :

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
• Providing training and guidance for front desk staff on hotel standard operating procedures anddepartmental standards.
• Stepping in to complete daily hotel front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork : Cash drawer deposits reconciling credit cards and submitting batches.

Where Youve Been :

Were looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wantedyou must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

When Youre Here :

Sometimes youll be behind a deskbut also be prepared to move around because more than half of the time you will be standing / sitting carrying / lifting up to 50 pounds walking bending / twisting climbing stairs and more. You also must be able to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside : in exchange for your flexibility we offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Required Experience :

Manager

Key Skills

Access Control System,Babysitting,B2C,Law,Digital & Creative,Entry Level Finance

Employment Type : Full-Time

Experience : years

Vacancy : 1