Financial Assistance Coordinator

Financial Assistance Coordinator

Redwood Credit Union is looking for a Financial Assistance Coordinator who will perform a variety of specialized support duties associated with Recovery, Paralegal, Collateral Officer, and Financial Assistance team functions under limited supervision. Duties require ability to exercise discretion, high attention to detail, strong follow up and use of judgment and initiative. This includes working knowledge and / or experience of the auto industry, vehicle repossession / disposition, business or real estate lending or asset disposition, and / or collection / recovery legal industry practice and processes required.

Key Responsibilities

Administrative Support :

• Support Paralegal through accurate and timely drafting of all relevant legal documents such as complaints, summons, documents for service, for attorney and paralegal review, and filing in appropriate court system, including but not limited to small claims, civil and bankruptcy.
• Support Paralegal in accurate and timely drafting post-judgment documents as applicable, including but not limited to settlement agreements, satisfaction of judgments, partial satisfaction of judgment, all forms of enforcement forms such as wage garnishment and bank levies.
• Support Paralegal through the timely and accurate follow up on enforcement actions with all applicable agencies, maintaining accurate records and documentation, timely informing Paralegal and Recovery team members of status of enforcement actions.
• Support Paralegal in arranging for document transport to all applicable agencies, including but not limited to, sheriff's offices, courts, or legal counsel offices.
• Support Recovery team in performing complex skip tracing, including by not limited to, pulling credit and background reports, determining member present employment, and assets, making sound recommendations for legal pursuit or enforcement actions.

Member Contact :

About Redwood Credit Union (RCU) :

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

Minimum Qualification : Knowledge, Skills and Abilities

The ideal candidate has a combination of education and experience equivalent to a high school diploma and more than three years current experience in collection or legal enforcement in a financial institution or law office setting, real estate or business loan origination, liquidation, or asset disposition in a financial intuition or similar setting, and / or auto loan repossession or disposition in a financial institution or similar setting, in a measured productivity driven environment.

Compensation : Base starting range : $23.00 to $31.00 per hour commensurate with experience.

Redwood Credit Union offers a robust benefits package to our eligible employees including :

RCU Discounts and Perks :

Physical Requirements :

Internal Team Members : If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer