Total Loss Adjuster

Total Loss Adjuster

Location(s) : Henderson, Nevada

Position Summary :

Responsible for resolution of all activities on assigned claims identified as potential Total Losses. Review claim details, coverage limits, the estimate and all associated charges to confirm Total Loss Evaluation. Controls associated claims for Rental / Loss of Use as well as any other expenses associated with the assigned feature. Concludes all assigned claims in a timely and cost-effective manner based on company guidelines. Works within established authority level commensurate with experience. Assignments will include owner retained claims, classic and exotic lines, Commercial Auto (including heavy equipment) and fixed property. Assignments will also include claims that have a potential of excess of policy limits and liability features with Comparative Negligence applied to them.

Position Responsibilities :

• Successfully completes courses, classes and programs needed for the further development in the areas of coverage, laws, investigation and industry trends related to the field of Claims / Total Loss Adjusting. A passing average must be maintained on all selected / required courses. Required course work must be completed within a specific time frame. State Licensing must be secured within guidelines for specific states. Formal Performance Evaluations must result in Meets Expectation or higher rating. An acceptable level of competencies pertaining to the position must be maintained.
• Reviews loss notices to determine the exposure and assures that those exposures have been properly established via the loss system. Exposures are to be recognized and entered within company guidelines for Best Practices.
• Ensures that contacts are made with insureds and claimants on the same day, or within 24 hours, that loss assignment is received.
• Communications and Customer Service : Exhibit effective verbal and written communication; deliver clear, timely messages that are easily understood. Demonstrate an awareness of different communication styles and express appropriate levels of empathy and sensitivity in communications. Anticipate customer needs, communicate decisions, define expectations and fulfill commitments to involved parties. Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body shop personnel, lien holders, tow companies and other parties.
• Handles all claims within the guidelines of the States' Fair Claims Practices Acts and other Regulations. Will act as specialist in knowledge of Total Loss, Salvage and Title laws of the various states to facilitate legal transfer of title and claim resolution.

Position Qualifications :

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.