Operator / Scheduler

Operator / Scheduler

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Operator / Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will :

• Displays excellent communication skills and telephone etiquette
• Answers incoming calls in a courteous and professional manner; follows scheduling protocols.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Identifies and assists patients with special needs and shows care and compassion.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
• Collects copayments and deductibles based on either pre-designated amounts or finds out while patient is on premises.
• Enters accurate information in all necessary EMR systems for appointment scheduling, rescheduling, cancelation and status updates.
• Updates account information at the point of scheduling.
• Communicates and interacts with all departments effectively and professionally.
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities.

You Are :

To Ensure Success In This Role, You Must Have :

We Offer :