Customer Success, Northeast (DC Metro or NYC Metro Based)

Customer Success, Northeast (DC Metro or NYC Metro Based)

Are you a former special education teacher or school leader with business experience looking for your next challenge in the education space?

At Goalbook, our mission is to empower teachers to transform instruction so that ALL students can succeed. We partner with 1,000+ school districts in 47 states, working closely with them to support educators with improving instructional practice.

This will be a challenging role that requires you to work with district and school leaders across the country to plan effective implementations and transform instructional practice in every classroom. You can navigate complex discussions, build strong relationships, and be organized and detail-oriented. At the same time, you command attention and deliver effective trainings in both online and in-person formats.

If you were the most impactful teacher at your school and loved coaching and working with other educators, then this will be a great fit.

Key Responsibilities

• Perform renewal efforts with our district and school partners across the country.
• Collaborate with district and school leaders to plan effective implementations.
• Deliver online webinar trainings and onsite professional development workshops.
• Analyze usage data and metrics and work with district partners to maximize user engagement.
• 30% travel required, and can be heavier during the summer and fall seasons.

Required Skills & Experience

Desirable Skills & Experience

Benefits

Contact

Submit an application addressed to Erika Hernandez and provide your cover letter, resume, LinkedIn profile, and how you heard about us. This is a remote position, ideally based in the Washington, DC or New York City metro areas. You must reside within reasonable distance to a major airport.

For the safety of our team members, Goalbook requires employees to test for COVID-19 to attend in-person team events.

Goalbook is committed to building a diverse team that can understand and serve ALL students in the US public school system. We are an equal opportunity employer and strongly encourage applications from all people of diversity, including those with diverse needs, backgrounds, abilities, and other distinct characteristics.

Learn more about working at Goalbook! Check out our teammates' stories : https : / / goalbookapp.com / careers

Please beware of recruiting scams. The only way to apply to our roles is directly through our website. All communications and calendar invitations will come from a team member with a @goalbookapp.com email address. All interviews are conducted through video calls directly with our team members via Google Meet or Zoom.