Financial Aid Counselor

Job Description Summary

Financial Aid Counselors provide guidance and support to students and families regarding financial aid options application processes and compliance requirements. This role ensures accurate and timely administration of federal state and institutional aid programs while delivering exceptional service. Financial Aid Counselors are empowered to make decisions and solve problems by balancing the needs of the student with federal state and institutional policies. Financial Aid Counselors counsel students parents faculty and other constituents on student financial aid eligibility policies and procedures. Participate in setting goals and objectives for area and measure performance against objectives. Evaluate internal practices procedures and policies and recommend changes or enhancements. Perform other duties as assigned or requested.

Responsibilities

Counseling and Awarding Determine student eligibility for financial aid based on individual case circumstances and provide students with details of their eligibility Counsel students parents faculty and other constituents on student financial aid eligibility policies and procedures in accordance with applicable federal state laws and regulations institutional policies and donors instructions as applicable Authorize payments of awards to students Provide policy interpretation and review exception requests as deemed appropriate for the position level Participate in the monitoring and controlling disbursements of scholarships grants emergency loans and other types of financial awards Conduct verification and resolve discrepancies in student records Serve on Satisfactory Academic Progress Appeals Committee Review special circumstances appeals and utilize professional judgement to determine the outcome of those appeals consulting with the team as needed Calculate amounts of funds to be returned when students withdraw Promote positive image of the Financial Aid Office and ensure that accurate consistent and timely financial aid information is disseminated in accordance with policies and procedures as well as achieving institutional enrollment goals Maintain professional currency through active participation and leadership in associations and committees both internal and external to the university Assist the Director and Assistant Directors with special projects as assigned. Review weekly reports Stay current with changes in financial aid policies and regulations Outreach Represent the Financial Aid Office at on-campus events Represent the Financial Aid Office at Admission Receptions providing assistance to students and parents at the event Perform financial aid outreach nights at local high school and community events as requested

Required Qualifications

Bachelors degree or equivalent in combination of experience and education A minimum of four years financial aid administration experience with strong current knowledge of federal and state financial aid laws and regulations Demonstrated skill in assessing individual financial aid needs and in interpreting and applying financial aid rules and regulations Experience in providing customer service or administrative support with a strong commitment to customer service and teamwork and accuracy for data Proven ability to communicate clearly and accurately complex procedures and eligibility rules to Chapman community Strong interpersonal skills and sensitivity to listen remain calm and communicate effectively with a broad range of campus constituents students parents faculty and staff Strong organizational skills to prioritize projects and deadlines Strong analytical skills to research information and resolve complex problems as well as assess processes and provide recommendation for improvement Computer skills in the use of Microsoft Office Suite applications Technical skills to learn and use enterprise and job-related systems and tools Ability to provide peer guidance training support or subject-matter assistance to colleagues as needed Ability to foster teamwork among staff and work collaboratively across functional areas and university departments Ability to demonstrate tact and diplomacy and maintain a high level of confidentiality and strict adherence to FERPA Demonstrated ability to make appropriate decisions and sound judgments on routine to critical matters

Key Skills

Financial Services,Financial Models,Account Management,General Ledger Accounts,ERP,Payroll,External Auditors,Customer Relationships,Credit Card,Financial Statements,Business Units,Annual Budget,Income,New Clients,Financial Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 70304 - 72000