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Administrative Assistant / Customer Service
Administrative Assistant / Customer ServiceSEETO REALTY • Houston, TX, US
Administrative Assistant / Customer Service

Administrative Assistant / Customer Service

SEETO REALTY • Houston, TX, US
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[job_card.job_description]

Job Responsibilities :

  • Customer Interaction : Interact with customers via phone, email, chat, or in-person to provide assistance, answer inquiries, and resolve issues in a prompt and professional manner.

Problem Resolution :

  • Listen attentively to customer concerns, identify the root cause of issues, and offer appropriate solutions or escalate complex problems to higher-level support as needed.

    • Product / Service Knowledge :

  • Develop a deep understanding of the company's products or services to effectively address customer questions, provide accurate information, and offer recommendations.

    • Order Processing :

  • Process orders, returns, refunds, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures.

    • Complaint Handling :

  • Handle customer complaints with empathy and diplomacy, striving to turn negative experiences into positive outcomes while maintaining customer satisfaction.   Certainly!

    • Here's a comprehensive job description for a Customer Service Representative :

  • Job Title : Customer Service Representative Job Responsibilities : Customer Interaction : Interact with customers via phone, email, chat, or in-person to provide assistance, answer inquiries, and resolve issues in a prompt and professional manner.

    • Problem Resolution :

  • Listen attentively to customer concerns, identify the root cause of issues, and offer appropriate solutions or escalate complex problems to higher-level support as needed.

    • Qualifications :

  • Excellent Communication Skills : Strong verbal and written communication skills, with the ability to articulate information clearly and effectively.

    • Empathy and Patience :

  • Demonstrated empathy, patience, and emotional intelligence in dealing with diverse customer personalities and resolving conflicts.

    • Problem-Solving Abilities :

  • Strong analytical and problem-solving skills to assess situations, identify solutions, and make informed decisions under pressure.

    • Attention to Detail :

  • Keen attention to detail in accurately documenting customer interactions, processing orders, and maintaining records.

    • Adaptability :

  • Flexibility to adapt to changing priorities, customer needs, and business requirements in a dynamic and fast-paced environment.

    • Product / Service Knowledge :

  • Develop a deep understanding of the company's products or services to effectively address customer questions, provide accurate information, and offer recommendations.

    • Order Processing :

  • Process orders, returns, refunds, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures.

    • Complaint Handling :

  • Handle customer complaints with empathy and diplomacy, striving to turn negative experiences into positive outcomes while maintaining customer satisfaction.

    • Documentation :

  • Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the company's CRM system or database.

    • Cross-selling and Up-selling :

  • Identify opportunities to promote additional products or services to customers based on their needs and preferences, thereby maximizing sales and revenue.

    • Feedback Collection :

  • Gather and relay customer feedback to the appropriate departments (e.g., product development, marketing) to help improve products, services, and processes.

    • Quality Assurance :

  • Ensure high-quality customer service by adhering to established service standards, protocols, and performance metrics (e.g., response time, customer satisfaction ratings).

    • Team Collaboration :

  • Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries or resolve issues that require cross-functional support.

    • Continuous Learning :

  • Stay updated on product knowledge, industry trends, and customer service best practices through training sessions, self-study, and participation in professional development activities.
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