Front Office Supervisor

Position Summary :

The Front Desk Supervisor supports the daily operations of the front desk for both Aloft and Element North Kansas City. This position ensures exceptional guest service, accurate front office procedures, and smooth coordination between departments. The Supervisor assists with training, coaching, and leading the front desk team while upholding Marriott brand standards and property-specific service expectations.

Key Responsibilities :

Guest Service & Front Desk Operations :

• Lead by example and deliver exceptional customer service at all times.
• Oversee check-in, check-out, reservation procedures, and guest inquiries for both properties.
• Resolve guest concerns professionally and efficiently, escalating issues to leadership as needed.
• Ensure front desk agents follow all Marriott brand standards, service protocols, and audit requirements.
• Maintain a clean, organized, and welcoming front desk environment.

Leadership & Team Support :

Administrative & Financial Responsibilities :

Communication & Coordination :

Qualifications :

About KMG Hotels :

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.