Bus Operator - CapMetro

Knowledge and Experience:

• Must be minimum 21 years of age
• 3 years verifiable valid Drivers license
• Must have a valid driver’s license - Texas CDL Class A or B preferred
• Must be able to obtain and maintain a Texas CDL class B license with passenger endorsement
• Must have clean driving record – DMV printout required for the last 10 years
• Must have stable work history

Skills:

• Excellent customer service skills
• Positive attitude and enjoy working with the general public
• Attention to detail
• Excellent communication skills
• Exceptional judgement
• Fast learner
• Able to follow directions
• Time management skills

Key Accountabilities:

Customer Service:

• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, ect.

Safety:

• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours
• Awareness of ADA Policies and Procedures
• Understanding of ADA Compliance
• Proper operation of all wheelchair lifts, for each bus model
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures

Operations:

• Collect the prescribed fares and notify dispatch of any type of fare evasion or fraud
• Perform pre and post trip inspections and enter all defects into the ZONAR system
• Follow exact deadhead routing and their assigned revenue service routes
• Depart the start of each route exactly on-time and never operate ahead of schedule
• Report any bunching of buses or other problems that may disrupt scheduled service
• Perform other duties as assigned