Network Specialist

The Network Specialist will provide timely support and troubleshooting for staff hardware and application issues. This role ensures that network systems are operational to meet the IT needs of Tucker staff and enhance customer service.
Key Responsibilities:

1. 
   Ensure the network and systems maximize employee productivity and customer experience.
   
2. 
   Perform basic network troubleshooting in consultation with the network administrator.
   
3. 
   Administer ITSM (ticketing system) reporting and enhancements to improve efficiency and response times.
   
4. 
   Administer Microsoft 365 environment and operational systems to support staff productivity.
   
5. 
   Develop and maintain documentation related to systems, infrastructure, and procedures for better consistency.
   

Qualifications:

• 
  3+ years of experience in an IT support role.
  
• 
  3+ years administering and providing support within Microsoft Windows environment, including Microsoft Azure Virtual Desktop, Microsoft 365, and Active Directory.
  
• 
  Ability to communicate technical information to staff at varying levels of technical understanding.
  
• 
  Demonstrated problem-solving skills.
  
• 
  Strong organization, time management, customer service, and communication skills.
  

Preferred Skills:

• 
  Bachelor’s degree in IT, business, or related field.
  
• 
  Microsoft certifications.
  
• 
  Software development and scripting skills.
  
• 
  Logistics/transportation industry experience.
  

Benefits:

• 
  Health/Dental/Vision Insurance, Pre-Tax Saving Accounts, Employee Assistance Program (EAP), Life insurance and AD&D- Company pays 75%, 401(k) plan + Company Match, PTO, Sick Leave, Holidays, Educational assistance program, Incentive Plan, Long Term Disability- company pays 100%
  

Work Environment:

• 
  Hybrid (50% in HQ, 50% remote).
  
• 
  Approx. 5% travel required.