REFERRAL COORDINATOR

Description

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values : Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability : All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration : SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change.
• Communication : We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other with those we serve, and transparency in our decision making.
• Customer Service Orientation : All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary : The referral coordinator position is responsible to ensure patients have access to specialty care services by developing exceptional relationships with SIHB providers, relatives, and community partners to ensure specialty care needs are met. As a referral coordinator you will be responsible for tracking referral statuses, coordinating specialty care for patients and working with care coordinators and the care team to ensure an exceptional patient experience.

Organizational Structure / Reporting Relationships : This position reports directly to the Care Coordinator Supervisor and is a member of the Operations team.

Organizational Responsibilities

Job Responsibilities

Requirements

Preferred (One or more of the following) :

Work Environment :

Normal office environment. Most work involves sitting, standing, working at a computer, processing paperwork, scheduling appointments via phone and fax machine. Consistent interpersonal engagement with patients and staff.

SIHB staff work four (4) ten (10) hour shifts per week. Standard hours are 7 am to 6 pm, 4 days a week, with occasional extra hours for events or to meet deadlines.