Front Desk Clerk

Front Desk Clerk

At Alliance Healthcare Services (AHS), it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County. We're committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community.

Summary : A front desk clerk is responsible for providing excellent customer service to guests by greeting them upon arrival, checking them in and out of a facility, managing reservations, answering phone calls, handling inquiries, addressing complaints, and ensuring the reception area remains tidy, essentially serving as the first point of contact for visitors.

Education Requirement

High School diploma / GED

Bi-lingual preferred

Experience Requirement

• Insurance Verification
• Operate a multi-line phone system to direct calls to appropriate departments
• Proven experience in a front desk or customer service role
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Medical Office experience preferred

Key Job Responsibilities

Knowledge / Skills / Abilities

Excellent communication, computer, and customer services skills

Organized with a strong attention to detail, ability to multi-task and prioritize work

Health and Wellness

Financial Wellbeing

Career Development and Growth

Work Life Balance

EOE M / V / F / H Alliance Healthcare Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, disability, sexual orientation, marital status, or protected veteran status