Treasury Management Specialist

PRIMARY PURPOSE :

The Treasury Management Specialist is responsible for assisting the treasury management sales team with the onboarding of accounts and services, providing business members with product and service-related assistance and for performing the daily operational tasks which support the deposit, payment, and digital needs of business and treasury management members.

ESSENTIAL FUNCTIONS

• Provide responsive treasury management support to both members and internal business partners by demonstrating a deep knowledge of all treasury management products & services.
• Assist members with online banking and electronic payment navigation and support.
• Assist the sales team with the successful onboarding of new members; coordinate collaboration with internal business partners.
• Open business deposit accounts at the direction of the TM sales team, ensuring compliance with the Patriot Act and other regulations; order and maintain business debit cards.
• Prepare all TM agreements and other member-facing documentation; coordinate completion.
• Perform setup and maintenance of all TM products and services within respective systems, including setup of ACH and wire transfer templates.
• Provide TM product and service training to members; install equipment when necessary.
• Ensure proper treasury management fee collection, adhering to waiver and exception policies and procedures.
• Prepare member-facing relationship reviews and annual product risk assessments.
• Process outgoing wire transfers at the request of the member.
• Process ACH, wire, mobile deposit and merchant deposit limit increases.
• Engage in value-added conversations with members; identify needs and cross-sell additional products & services; make referrals to internal business partners.
• Assist in research and completion of Request for Proposals (RFP).
• Assist with annual ACH and other regulatory audits as requested.
• Maintain departmental product and usage logs and other reporting.
• Assist with account analysis proformas and the creation of sales presentations and other materials.
• Print and mail member checks and notices.
• Perform and complete daily Exception Item Processing including Check and ACH returns, prenotes and NOCs; Positive Pay; stop payments, non-post, and NSF; process deposit adjustments and encoding errors.
• Review and respond to daily deposit processing reports.
• Process and monitor all unauthorized debit card, ACH, check and credit card fraud disputes for business members; maintain reporting.
• Perform setup and maintenance of sweep accounts.
• Process foreign items.
• Approve all TM member online-originated outgoing ACH files.
• Prepare and submit quarterly IBRETA and IOLTA remittance.
• Respond to requests for deposit account research and verifications.
• Verify restrictive endorsements on business mobile and merchant capture deposits.
• Order business credit cards, process payments and troubleshoot declined transactions.
• Maintain Account Analysis system.
• Update departmental policies and procedures as assigned by VP, Treasury Relationship Management.
• Additional duties as assigned.

QUALIFICATIONS :

Pay Range : $29-$35 / per hour plus 10% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

BENEFITS :

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.