Customer Service Representative

Customer Service Representative - 2nd Shift

Onsite | Blue Ash, OH | Mon-Fri | 2nd shift with occasional Saturday Overtime | $19 to $20/hr
Schedule: Monday-Friday, 2nd Shift 12pm to 9pm
Work Environment: Onsite only

Position Overview

We are seeking a dedicated Customer Service Representative to join our client's team in Blue Ash, OH. In this role, you will handle inbound customer inquiries, resolve issues efficiently, and deliver world-class customer service. This position requires strong communication skills, a passion for helping others, and the ability to handle complex customer concerns with professionalism and confidence.

Candidates with experience in call centers, retail, food service, cashiering, dispatch, banking, or any customer-facing environment are strongly encouraged to apply.

Key Responsibilities

• Manage and resolve customer escalations and complaints according to company guidelines and policies.
• Handle inbound calls and make outbound follow-ups (callbacks, responses, etc.) to maintain service levels and queue performance.
• Demonstrate end-to-end ownership of customer issues, working with internal teams, partners, and vendors to ensure timely resolution.
• Apply strong negotiation, problem-solving, and conflict-resolution skills to resolve issues within established authority levels, escalating only when necessary.
• Identify root causes of recurring issues and provide insight and recommendations to improve processes, tools, and customer experiences.
• Serve as a voice of the customer by proactively identifying trends and advocating for improvements.
• Understand current systems and business processes and collaborate with internal stakeholders to correct any process or tool gaps.
• Accurately capture and document all customer information, actions taken, and outcomes in internal systems.
• Follow all escalation and complaint-handling procedures to ensure visibility and proper tracking.
• Use available knowledge systems and tools to provide accurate information to customers and identify outdated or missing content that needs improvement.

Job Requirements

• 1+ years of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask, manage performance metrics, and maintain professionalism in a high-volume environment.
• High attention to detail, strong documentation skills, and comfort navigating multiple systems.
• Ability to work onsite Monday-Friday - no remote or hybrid options

Pay Details: $19.00 to $20.00 per hour

Search managed by: Bianca Kimble

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.