Implementation Consultant

Milwaukee, Wisconsin, United States

Phoenix, Arizona, United States

Charlotte, North Carolina, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As an Implementation Consultant you will be involved in helping our clients implement and adopt the Fiix CMMS throughout their organization through onsite and / or remote consultation sessions. You will train clients' employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved. You will report to Manager- Implementations.

Your Responsibilities :

• Act as the sole or primary point of contact for clients during the implementation phase of their journey.
• Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes "time to value", and supports expansion over time.
• Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs.
• Manage client expectations; identify and communicate implementation risks, capture and share key project decisions and insights, and control project scope, quality, & timeline.
• Develop and deliver client training programs, including the creation of client-specific training material (e.g. documents and videos).
• Assist clients with the collection, loading, and configuration of data.
• Design and build client-specific reports and dashboard KPIs & widgets.
• Support system integrations between Fiix & ERP systems.
• Record project progress and store all project artefacts in a central repository.
• Collaborate with teammates to implement CMMS & implementation best practices.
• Assist with the training & development of new Implementation Consultants.

The Essentials - You Will Have :

The Preferred - You Might Also Have :

What We Offer in US :

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.