Patient Care Manager – (Emergency Department Operations Manager)

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Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Ensures and / or provides patient care in accordance with the RN job description. Assumes 24-hour accountability for the direction and management of patient care within assigned area. Manages material, financial, and human resources within the assigned unit.

Job Duties

• Oversees administrative and operational issues for the designated care delivery team.
• Functions as a department team leader to support unit and hospital goals and objectives.
• Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Supports the Culture of Safety by following established policies and procedures which include identification and timely patient safety event reporting.
• Ensures staffing to meet patient care needs and operational guidelines.
• Fosters accountability of staff for adherence to policies / procedures / professional practice.
• Participates in coaching, counseling, and mentoring of unit personnel.
• Supports the Professional Practice Model and participates in efforts related to the key components.
• Assumes unit, clinical, and administrative responsibilities in the absence of the Director and under the supervision of the Patient Care Services management staff.
• Ensures and / or provides patient care in accordance with all responsibilities in the RN job description.
• Ensures completion of the unit's schedule in a timely and equitable manner.
• Utilizes evidence based research findings within patient care delivery, communicates research findings to co-workers and / or the professional community, attends research continuing education offerings, assists with data collections, and serves as a participant in ongoing research studies.
• Provides clinical, consultative, technical, or informational services as needed to staff, other disciplines, patients, and / or families.

Minimum Qualifications

Preferred Qualifications

Physical Demands

Lift and carry 25 lbs. frequent sitting / standing, frequent keyboard use,

Job Description Disclaimer : This position description provides the major duties / responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.