Portfolio Sales Manager

Garavel Subaru located in Norwalk, CT, has been your family Subaru dealership since 1997. Garavel Subaru is Connecticut’s fastest-growing Subaru dealer. Garavel Subaru’s new facility space has over tripled in size, with a 50,000-square-foot building, 12-car showroom, and a 4.5-acre lot all powered by 267 solar panels and recycled waste oil heat.

• Garavel Subaru ranks 1st for customer service throughout New England.
• Sales volume up 58% year over year
• Grew from 12 to 31 service bays.
• Every piece of service equipment from Hunter is new and state-of-the-art.
• Our parts department has more than doubled in size and boasts a fill rate of 96%. This means that we have 96% of all parts available immediately.
• A new climate-controlled shop and three-lane indoor service drive
• Employee Fitness Center onsite

Flexible Schedule Shifts: 5-day workweek, Monday through Friday.

We are looking for a motivated and customer-focused Upgrade Concierge to join our dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience. If you are looking to expand your sales career this is a great way to start your career with us!

What You’ll Do:

• Engage with customers in the service drive to identify potential trade-in and upgrade opportunities.

• Use dealership CRM and equity tools to analyze customer accounts, lease terms, and trade-in values.

• Present personalized “VIP upgrade offers” that provide value, convenience, and long-term loyalty.

• Schedule and conduct VIP appointments with existing customers.

• Maintain strong follow-up with clients to encourage repeat business and referrals.

• Deliver a white-glove, concierge-style experience throughout the sales process, from greeting to delivery.

• Collaborate with the service, sales, and finance departments to ensure seamless transactions.

• Consistently achieve sales goals while maintaining high CSI (Customer Satisfaction Index) scores.

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old.

• A valid driver’s license and acceptable driving record.

• Previous sales experience preferred, but strong customer service or relationship-building experience okay!

• Ability to work independently while contributing to a team environment.

• Honesty, empathy, and exceptional communication skills.

• Comfortable engaging with customers face-to-face in a service drive setting.

• Strong organizational and follow-up skills with attention to detail.

• Proficiency with CRM tools a plus

What We Offer

• Generous pay program with salary and bonuses
• Employer-paid Medical Insurance
• Dental & Vision Coverage
• Voluntary Life Insurance
• 401k program with company match
• Employee vehicle purchase program
• Employee discounts on parts and service
• Weekly pay periods
• Paid Holidays
• Vacation and Sick paid time off