Service Desk Manager

A company is looking for a Service Desk Manager to support multi-cloud environments for the U.S. Air Force.

Key Responsibilities

Manage the service desk according to industry standards and lead a team of help desk professionals

Prioritize and resolve IT concerns while implementing self-service capabilities for customers

Document processes, monitor service health, and communicate outage information to stakeholders

Required Qualifications

Bachelor's degree with five years of experience or a Master's degree with three years of experience; additional experience may substitute for education

At least two years of experience supervising teams or projects

Active Secret clearance required

U.S. citizenship required

Certifications : CompTIA Security+ or equivalent (IAT-2)