Claims Assistant - Jacksonville, FL

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Claims Assistant

#25-0737

Jacksonville, Florida, United States

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Compensation Range

$18.10 - 27.14 per hour

Onsite Status :

This is a Hybrid role and consists of a combination of WFH In Person work

Location(s) :

5800 William Mills St,

Jacksonville

Florida

32226

, United States

Essential Job Responsibilities :

The Claims Assistant supports the company's risk management processes through administrative tasks, data entry, and claim coordination.

• Investigate terminal incidents on-site as needed.
• Process incoming mail and incident reports; convert reports into claims in the claims system.
• Review documentation for completeness and follow up with stakeholders for missing information.
• Assist with claim investigations by gathering statements, photos, and supporting documents.
• Coordinate with Accounting for vendor setup and payment verification; process invoices and reimbursements accurately.
• Support subrogation efforts and prepare related correspondence.
• Maintain organized digital claim files and ensure compliance with regulatory and company standards.
• Prepare routine status reports and update dashboards to track claim progress.
• Schedule appointments and draft routine correspondence for claims-related activities.
• Monitor deadlines and send reminders for critical milestones.
• Respond to inquiries from claimants, vendors, and internal teams, escalating complex issues as needed.
• Compile documentation for litigation or subrogation and assist with special
• Handle sensitive information with discretion and maintain confidentiality.
• Other duties as assigned.

Qualifications :

We are an Equal Opportunity Employer

Benefits

Eligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, paid disability insurance, including paid parental leave if eligible, and an Employee Assistance Program. Employees will receive paid sick and vacation time, and company holidays if eligible. The company also offers paid bereavement leave, and paid jury duty. Eligible employees can enroll in our company's 401k plan, as well as a retirement plan. Employees will be eligible for discretionary and / or metric-based bonuses dependent on their position.