Marketing Communications Lead

Marketing Communications Lead

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute : Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

This role will be part of a newly formed team encompassing Employer Brand, Employee Experience, and Social Impact. The Employer Brand & Employee Experience division operates within the People department, with a mission to foster an engaging global culture and establish an enduring reputation for Braze as a great place to work. An employee-led culture guides the team's approach, ensuring alignment with our six core values. The team thinks globally while acting locally to ensure that our programming is contextual, practical, and considerate of local needs.

The Social Impact department amplifies employee passions, invests in our communities, and accelerates science-based climate solutions. This department oversees the company's Corporate Social Responsibility and Climate programs and manages the company's donor-advised fund, which is part of Braze's commitment to donate 1% of equity over a 10-year period (we are currently in year four of ten).

At Braze, Employee Communications is a new function dedicated to fostering a positive work environment, facilitating employee engagement, and building trust in the business from an employee's perspective. We believe that a cohesive and well-executed employee communication strategy is critical to supporting our overall employee experience and our long-term business objectives, including achieving $1B in annual recurring revenue (ARR).

In this role, you will collaborate closely with various departments, leaders, and our internal communications team in Marketing. You will also partner with our employer brand and employee experience teams to create a leading culture and work environment that drives our business success. This is a global role, and you will work with regional leaders to support and enable their respective employee communications plans. The position will report to the VP of Social Impact and will be based in New York City.

Create and disseminate content across multiple channels in ways that lead to a more engaged and productive work environment

Lead and support company-wide and department change management initiatives, ensuring employees feel seen, heard and supported

Partner with various stakeholders and teams to create and execute successful employee communications strategies, while using data and analytics to optimize performance and processes

Work with regional leaders to enable and support region-specific employee communications, such as organizational changes and new or evolving programs

Support Employer Brand and Employee Experience initiatives, such as employee engagement surveys and external employer sentiment programs

Excellent writer and editor with experience in employee communications, internal communications, and / or communications at high-growth and globally distributed companies

Solutions-oriented professional who is comfortable navigating difficult or uncertain situations and environments

Strategic thinker who can consider multiple points of view and deliver communications that resonate with all employees ranging from leadership to new hires

Relationship builder who facilitates work cross-functionally and can become a go-to resource for various leaders and teams

The ability to organize and juggle multiple, demanding tasks with accuracy and prioritize competing projects

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as :

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, So Paulo, Seoul, Sydney and Tokyo not to mention our employees in nearly 50 remote locations.

Braze is an equal opportunity employer. At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.