Front Desk Supervisor

Company Description

Federal Hill Fitness is a state-of-the-art, full-service exercise facility located in the heart of Federal Hill, Baltimore, MD. Designed in a loft-style setting, the club offers a wide range of fitness equipment, group fitness classes, and personal training. Additionally, it features unique original group training programs catered to diverse fitness needs. Federal Hill Fitness provides a welcoming community environment, focused on helping members achieve their wellness goals.

Role Description

As the Front Desk Supervisor, you are the visionary leader responsible for building and maintaining our signature, five-star club vibe. You'll coach a rockstar team to deliver unforgettable interactions, turning every member visit into a joyful experience. Focus on attentiveness (catching problems before they become complaints, eliminate the "intimidation factor" often associated with health clubs, as a genuine, immediate greeting makes members feel comfortable and valued, will organically recommend a personal training session or a new small-group class, turning observations into revenue). Focus on engagement (going beyond the "hello" and finding ways to initiate meaningful connection with members, by remembering names, favorite classes, or celebrating small member victories, they create a sense of belonging that membership fees alone cannot buy). Focus on being purpose driven, ensuring every staff member understands why they are doing their job, connecting the routine task (cleaning a counter) to the club's ultimate mission (creating a premium wellness experience). The greeting isn't just "checking in"; it's "launching a successful workout session." Additional tasks involve organizing staff schedules, assisting with membership services, and ensuring the efficient operation of front desk processes.

This role is highly creative: you'll help design and execute engaging community events and act as our on-the-ground content creator, capturing the fun, energy, and sparkle of our facility for social media to attract new members. Lead with passion, ensure peak cleanliness, and make our front desk the vibrant, welcoming heart of the entire organization.

This is a part-time, on-site role based in Baltimore, MD, for a Front Desk Supervisor.

Qualifications

• Experience with Supervisory Skills, including team management and leadership capabilities
• Strong verbal and written communication skills to handle membership inquiries and front desk operations professionally
• Demonstrated commitment to Customer Satisfaction and exceptional Customer Service skills to ensure a positive client experience
• Previous experience in the fitness or service industry is a plus
• Must live in Baltimore City or within 10 minute drive radius of 39 E. Cross Street with reliable transportation