Customer Success Manager

A bit about us:

Jobot is partnering with a well-established manufacturing company to find an experienced and customer-focused Customer Success Manager. This role is critical in ensuring clients receive exceptional service, product support, and strategic guidance to maximize the value of their partnership with the company.

The ideal candidate will excel at building strong client relationships, understanding technical product applications, and collaborating with internal teams to ensure customer satisfaction and retention.

Why join us?

Paid Vacation, Sick Time, and paid Company Holidays
Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
401(k) Program with company contributions
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Job Details

Job Details:

We are seeking a dynamic and experienced Customer Success Manager to join our team. This role is a pivotal part of our commitment to ensuring that our customers are successful in achieving their business outcomes. This is a permanent, full-time position in our Engineering division. The successful candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving product adoption. If you're looking to join a fast-paced, innovative team and have a significant impact on customer success, we'd love to hear from you.

Responsibilities:

1. Build and maintain strong relationships with customers, understanding their needs and helping them maximize the value they get from our products and services.
2. Work closely with internal teams such as sales, product, and engineering to ensure a seamless customer experience.
3. Develop and implement customer success strategies to increase customer satisfaction, product adoption, and customer retention.
4. Identify and manage risks, ensuring customer issues are resolved quickly and efficiently.
5. Provide feedback to the product team, informing them of customer needs, experiences, and potential product enhancements.
6. Monitor and report on customer health, providing insights and analytics on customer usage and satisfaction.
7. Facilitate customer meetings and presentations to drive engagement and product understanding.
8. Develop a deep understanding of our products and services to provide expert advice and guidance to customers.

Qualifications:

1. 5+ years of experience in a customer success, account management, or similar role.
2. Experience in the engineering industry, preferably in a manufacturing or production environment.
3. Proficient in MS Office Suite, including Outlook and Excel.
4. Proven ability to build strong relationships with both internal and external stakeholders.
5. Excellent communication and presentation skills, with the ability to clearly convey complex information to a variety of audiences.
6. Strong problem-solving skills, with the ability to quickly understand and resolve customer issues.
7. Proven ability to manage multiple projects simultaneously and work under pressure.
8. Strong analytical skills, with the ability to analyze data and provide insights.
9. A customer-focused mindset, with a commitment to ensuring customer success.
10. A bachelor's degree in engineering, business, or a related field is preferred.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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