Tier II Help Desk TechnicianVirtualVocations • Pasadena, Texas, United States
Tier II Help Desk Technician
VirtualVocations • Pasadena, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Tier 2 Help Desk Technician.
Key Responsibilities
Receive and analyze escalated tickets from Tier I AESMP support
Perform functional troubleshooting of ATIS Training issues and document solutions
Manage cases to full resolution in accordance with established SLAs and workflows
Required Qualifications
3+ years of experience in a help desk Tier 2 or Tier 3 capacity or related technical support role
Secret clearance
Ability to diagnose functional issues and understand underlying system workflows
Understanding of Army Training Doctrine, including FM 7-0 and unit training management principles
Possess DoD 8140 qualification or able to complete within 6 months
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Help Desk Technician • Pasadena, Texas, United States
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