Member Support Specialist

Required Skills & Experience

1+ years of experience working for a Credit Union

Experience with any core banking software (Symitar, Jack Henry, Finacle etc)

Strong Customer Service experience

Comfortable working in an quiet office environment

Nice to Have Skills & Experience

Symitar experience

Job Description

A client in the Atlanta GA area is seeking a Member Service Specialist for a full-time opportunity. The role supports the mission of providing financial services to help members live better lives by identifying member needs and recommending suitable solutions through various communication channels. This person will act as "the first line of defense" and handle any inbound calls from their members. Their primary duties include educating members on their products, building relationships, cross selling loans, opening accounts, maintaining compliance, etc.

• Service delivery : Commit to treating members respectfully, providing fast, accurate responses, protecting privacy, and assisting internal team members with accountability in resolving issues.
• Team and values : Support core values by prioritizing members, upholding high standards, embracing change, promoting financial fitness, and fostering a positive work environment.
• Special authorities : Authorized to sign checks, accept checks, and close loan requests; no supervisory duties are assigned.
• Required competencies : Include problem-solving, customer service, interpersonal skills, communication, teamwork, business acumen, ethics, judgment, motivation, planning, professionalism, quality, safety, adaptability, attendance, dependability, initiative, and innovation.
• Qualifications and experience : Requires two years of branch operations experience, knowledge of compliance regulations, and personal attributes such as competitiveness, urgency, and persuasiveness.
• Physical and work environment : The job involves regular communication, use of hands, occasional lifting up to 25 pounds, and working in a moderate noise environment with reasonable accommodations for disabilities.

Salary Range : $50-55k / year