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Collection Specialist
Collection SpecialistHayt, Hayt & Landau • Miami, FL, US
Collection Specialist

Collection Specialist

Hayt, Hayt & Landau • Miami, FL, US
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Job Description

Job Description

Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why :

  • Paid Time Off, Holiday pay, and benefits after a 90 day probationary period.
  • Training on your first day and beyond! We offer extensive on-the-job training for every employee.
  • A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback.

About this Position :

  • This position is full time in office, Monday-Friday, 40 hours weekly.
  • Consistently, efficiently, and lawfully contact consumers who are behind on accounts
  • Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current
  • Ensure the information we depend on to contact and collect from these consumers is accurately maintained
  • Deliver a consistent and professional level of service at all times.
  • Achieve set revenue targets and call quality objectives.
  • Advise and influence clients’ customers on the payment options for debt recovery.
  • Handle each call promptly and in the correct manner, updating records accordingly.
  • Input customer related data accurately and efficiently.
  • Take responsibility for resolving disputes, ensuring that caller concerns are answered correctly and all parties are notified.
  • Decide on the correct action when negotiating payments.
  • Complete any administrative tasks as required for the efficient running of the call center.
  • Support additional consumer service requests

    • Outcomes & Activities :

  • Handle Phone Calls : You will spend a vast majority of your time signed on to our dialer to handle consumer phone calls
  • Collect Money : You will use our call model to handle each call in a manner that persuades consumers to pay
  • Provide Support : You will support consumer requests, including processing one-time and recurring phone payments
  • Update Contact Information : While speaking with consumers you will work to identify additional contact information
  • Receive and Act Upon Feedback : You will need to be open to ongoing feedback aimed at improving performance

    • Knowledge & Skills :

  • Assertive, personable and persuasive with our consumers
  • Comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers
  • Remain positive, professional, determined, calm and focused when faced with challenging situations
  • Overcome objections to pay and develop creative solutions to help bring consumers current
  • Quick thinker, with an ability to understand and interpret information promptly and effectively
  • Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
  • Receptive to ongoing feedback aimed at improving the performance of you and your team
  • Ability to speak clearly, professionally and articulately on the telephone
  • Ability to talk and type at the same time (talking with consumers while documenting relevant notes)
  • Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day
  • Ability to document account notes clearly and efficiently
  • Ability to work independently and in a team environment

    • Requirements :

  • High School Diploma

    • Preferred :

  • Previous customer service and / or collection experience in a call center environment
  • Experience in the finance or automotive industry
  • Experience in any position where you had to demonstrate excellent persuasive skills

    • Our Company Values :

    To be successful in this role, Team Members need to be :

  • Positive by maintaining resiliency and focusing on solutions
  • Respectful by collaborating and actively listening
  • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
  • Direct by effectively communicating and conveying courage
  • Earnest by taking accountability, applying feedback and effectively planning and priority setting

    • Expectations :

  • Remain compliant with our policies processes and legal guidelines
  • All other duties as assigned
  • Attendance as required by department

    • Advice !

    We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

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    Collection Specialist • Miami, FL, US

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