Customer Data Manager

Description :

Capital Waste Services is a leading provider of waste management services throughout South Carolina, Tennessee, Georgia, Virginia, and Florida areas . We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. We invest in our community, our customers and our employees by providing access to state-of-the-art systems and processes, and the best leadership in the business!

Position Summary

The Customer Data Manager is responsible for overseeing the accuracy, integrity, and timeliness of customer-related data across company systems, with primary responsibility for cash application oversight and commercial customer contract data management . This role ensures customer payments are applied correctly, commercial contracts are entered and maintained accurately, and downstream billing and financial reporting are supported through strong controls, quality assurance, and cross-functional coordination.

This position partners closely with Sales, Operations, Billing, AR, Finance, and Business Systems but does not perform collections or customer billing.

Key Responsibilities

Cash Application Oversight

• Oversee daily application of customer payments across all payment channels, including lockbox, ACH, credit card, wire, and checks.
• Ensure payments are applied accurately to the correct customer accounts and invoices.
• Monitor and resolve unapplied cash, short payments, overpayments, and misapplied funds.
• Reconcile daily cash receipts to bank deposits and system reports.
• Establish and enforce posting timelines and exception-handling procedures.
• Ensure compliance with internal controls and segregation-of-duties requirements.
• Review cash application reports and investigate discrepancies in coordination with AR and Finance.

Commercial Customer Contract Data Management

Pricing and rate structures

Team Leadership & Process Governance

Reporting & Metrics

Cash posting timeliness

Qualifications

Requirements :

PI58444889453a-26289-39636498