Customer CarePerformix • El Paso, TX, us

Customer Care

Performix • El Paso, TX, us

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[job_card.full_time]

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Job Description

Job Description :

The Order Management Specialist is responsible for managing the full lifecycle of customer orders with a strong emphasis on coordination, accuracy, and on-time execution.
The ideal candidate brings some project management experience—comfortable working with timelines, deliverables, follow-ups, and cross-functional communication.
This person is proactive and committed to completing all daily tasks with urgency, even in an office environment.
The role requires strong ownership, excellent follow-through, and the ability to work efficiently in a fast-paced plant operation.

Key responsibilities :

Demonstrate strong ownership : follow assignments from start to finish, maintain accountability, and ensure daily responsibilities are completed before end of day.

Schedule orders and manage ship date accuracy while considering plant capacity, loading constraints, lead times, and PELT codes.

Review order details and ensure alignment with engineering, planning, production, and supply chain requirements.

Communicate proactively with internal teams including supply chain, production, and engineering, planning, and shipping to resolve issues or delays.

Monitor order status daily to identify BOM issues, missing information, customer requests, and order discrepancies; escalate when needed

Manage and track Customer Requests (CRs), ensuring professional and informative responses to internal and external stakeholders.

Support on-time delivery metrics (OTDS) by maintaining clean order flow and ensuring timely task completion.

Preferred Qualifications & Skills

Bachelor’s degree preferred (Business, Supply Chain, Management, or related field); equivalent experience considered.

Experience in order management, planning, customer service, or production support.

Some project management experience.

Proficient in SAP for order processing, scheduling, and CR management.

Strong Excel skills

Familiarity with manufacturing environments or electrical distribution products is a plus.

Strong attention to detail and accuracy with high-volume tasks.

Excellent time management and prioritization in a fast-paced environment.

Proactive, solution-oriented, and accountable for completing assigned tasks.

Requirements

Preferred Qualifications & Skills

Bachelor’s degree preferred (Business, Supply Chain, Management, or related field); equivalent experience considered.

Experience in order management, planning, customer service, or production support.

Some project management experience.

Proficient in SAP for order processing, scheduling, and CR management.

Strong Excel skills

Familiarity with manufacturing environments or electrical distribution products is a plus.

Strong attention to detail and accuracy with high-volume tasks.

Excellent time management and prioritization in a fast-paced environment.

Proactive, solution-oriented, and accountable for completing assigned tasks.

Requirements

Reviewing order and customers receive and customer request (CR) system and Schedules incoming orders

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