Customer CarePerformix • El Paso, TX, us

Customer Care

Performix • El Paso, TX, us

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[filters_job_card.quick_apply]

[job_card.job_description]

Job Description

Job Description :

The Order Management Specialist is responsible for managing the full lifecycle of customer orders with a strong emphasis on coordination, accuracy, and on-time execution.
The ideal candidate brings some project management experience—comfortable working with timelines, deliverables, follow-ups, and cross-functional communication.
This person is proactive and committed to completing all daily tasks with urgency, even in an office environment.
The role requires strong ownership, excellent follow-through, and the ability to work efficiently in a fast-paced plant operation.

Key responsibilities :

Demonstrate strong ownership : follow assignments from start to finish, maintain accountability, and ensure daily responsibilities are completed before end of day.

Schedule orders and manage ship date accuracy while considering plant capacity, loading constraints, lead times, and PELT codes.

Review order details and ensure alignment with engineering, planning, production, and supply chain requirements.

Communicate proactively with internal teams including supply chain, production, and engineering, planning, and shipping to resolve issues or delays.

Monitor order status daily to identify BOM issues, missing information, customer requests, and order discrepancies; escalate when needed

Manage and track Customer Requests (CRs), ensuring professional and informative responses to internal and external stakeholders.

Support on-time delivery metrics (OTDS) by maintaining clean order flow and ensuring timely task completion.

Preferred Qualifications & Skills

Bachelor’s degree preferred (Business, Supply Chain, Management, or related field); equivalent experience considered.

Experience in order management, planning, customer service, or production support.

Some project management experience.

Proficient in SAP for order processing, scheduling, and CR management.

Strong Excel skills

Familiarity with manufacturing environments or electrical distribution products is a plus.

Strong attention to detail and accuracy with high-volume tasks.

Excellent time management and prioritization in a fast-paced environment.

Proactive, solution-oriented, and accountable for completing assigned tasks.

Requirements

Preferred Qualifications & Skills

Bachelor’s degree preferred (Business, Supply Chain, Management, or related field); equivalent experience considered.

Experience in order management, planning, customer service, or production support.

Some project management experience.

Proficient in SAP for order processing, scheduling, and CR management.

Strong Excel skills

Familiarity with manufacturing environments or electrical distribution products is a plus.

Strong attention to detail and accuracy with high-volume tasks.

Excellent time management and prioritization in a fast-paced environment.

Proactive, solution-oriented, and accountable for completing assigned tasks.

Requirements

Reviewing order and customers receive and customer request (CR) system and Schedules incoming orders

[job_alerts.create_a_job]

Customer Care • El Paso, TX, us

[internal_linking.related_jobs]

Customer Care Agent

TradeJobsWorkforce • 88533 El Paso, TX, US

[job_card.full_time]

As a Customer Care Agent, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provide billi...[show_more]

[last_updated.last_updated_30] • [promoted]

Virtual Customer Care Specialist

TradeJobsWorkforce • 79902 El Paso, TX, US

[job_card.full_time]

As a Virtual Customer Care Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, cha...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Success Manager (Remote)

Scale AI • El Paso, Texas, United States

[filters.remote]

[job_card.full_time]

Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Success Associate (Remote)

Scale AI • El Paso, Texas, United States

[filters.remote]

[job_card.full_time]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Experience Coordinator (Remote)

Scale AI • El Paso, Texas, United States

[filters.remote]

[job_card.full_time]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Care

Performix • El Paso, Texas, USA

[job_card.full_time]

This position is accountable for ensuring customers receive the best possible service.By reviewing order content and customer needs the individual commits to a shipment date.Software aids in the de...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

TurboTax Online Customer Support Agent

TurboTax • El Paso, Texas

[job_card.full_time]

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

TurboTax (WFH) Customer Service (Flexible Hours)

TurboTax • El Paso, Texas

[filters.remote]

[job_card.full_time]

[last_updated.last_updated_variable_days] • [promoted]

Customer Account Representative

Scale AI • El Paso, Texas, United States

[job_card.full_time]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Customer Success Associate (Remote)_

Scale AI • El Paso, Texas, United States

[filters.remote]

[job_card.full_time]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Benefits Customer Service Advisor - Work from home (50k-90k per year)

Professional Careers • El Paso, Texas

[filters.remote]

[job_card.full_time] +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]

[last_updated.last_updated_30] • [promoted]

Virtual Customer Care Associate

TurboTax • El Paso, Texas

[job_card.full_time]

[last_updated.last_updated_variable_days] • [promoted]

(WFH) Customer Service (Flexible Hours)

TurboTax • El Paso, Texas

[filters.remote]

[job_card.full_time]

[last_updated.last_updated_variable_days] • [promoted]

Remote Customer Care Associate

TurboTax • El Paso, Texas

[filters.remote]

[job_card.full_time]

[last_updated.last_updated_variable_days] • [promoted]

TurboTax Virtual Customer Care Associate

TurboTax • El Paso, Texas

[job_card.full_time]

[last_updated.last_updated_variable_days] • [promoted]

Customer Success Intern (Remote)

Scale AI • El Paso, Texas, United States

[filters.remote]

[job_card.full_time]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Benefits Customer Service Coordinator (50k-90k per year)

Professional Careers • El Paso, Texas

[job_card.full_time] +1

[last_updated.last_updated_variable_days] • [promoted]

Customer Support Associate (Remote)

Scale AI • El Paso, Texas, United States

[filters.remote]

[job_card.full_time]

[last_updated.last_updated_variable_hours] • [promoted] • [new]