Virtual Assistant (Client Experience Specialist)

This is a remote position.

About Us :

Shes Here to Assist LLC is a virtual assistant agency dedicated to helping CEOs coaches and service-based businesses create seamless operations and unforgettable client experiences. We believe that exceptional client care is the heart of every successful business and were looking for a motivated detail-oriented Virtual Assistant to help us elevate that standard.

Position Overview :

As a Virtual Assistant specializing in Client Experience you will be responsible for ensuring that every client interaction feels smooth professional and personalized. Youll manage communications organize systems and support the client journey from onboarding to offboarding helping business owners deliver 5-star service with ease.

Key Responsibilities :

Manage and organize client onboarding and offboarding workflows.

Respond to client inquiries promptly and professionally via email chat or CRM.

Maintain client databases and update records to ensure accuracy and efficiency.

Support CRM setup automations and client follow-up systems (e.g ClickUp etc.).

Assist in creating SOPs client guides and service documentation.

Coordinate meetings reminders and deliverables between clients and team members.

Track and manage feedback or testimonials to enhance client satisfaction.

Support administrative or customer service tasks as needed to keep operations running smoothly.

Requirements

2 years of experience as a Virtual Assistant Client Experience Manager or Customer Support Specialist.

Excellent written and verbal communication skills with a friendly professional tone.

Strong organizational and time-management skills; ability to multitask effectively.

Proficiency in tools such as :

CRM systems (17Hats Dubsado HoneyBook or similar)

Google Workspace ClickUp Airtable or Notion

Email and calendar management tools

High level of professionalism discretion and reliability.

Ability to work independently and manage deadlines without direct supervision.

A passion for providing exceptional client service and creating positive experiences.

Equipment Requirements :

Reliable high-speed internet connection

Laptop or desktop computer with updated software

Noise-canceling headset or clear audio setup for virtual meetings

Secure and private workspace for client communications

Access to productivity tools (Google Workspace Zoom Slack etc.)

Benefits

This is a remote independent contractor (1099) position.

Contractors are responsible for managing their own taxes insurance and business expenses.

Hours and workload may vary depending on client assignments.

Compensation is based on experience and project scope.

If youre passionate about client relationships love creating order out of chaos and thrive in a flexible virtual environment wed love to hear from you!

Submit your application

Required Skills :

2 years of experience as a Virtual Assistant Client Experience Manager or Customer Support Specialist. Excellent written and verbal communication skills with a friendly professional tone. Strong organizational and time-management skills; ability to multitask effectively. Proficiency in tools such as : CRM systems (17Hats Dubsado HoneyBook or similar) Google Workspace ClickUp Airtable or Notion Email and calendar management tools High level of professionalism discretion and reliability. Ability to work independently and manage deadlines without direct supervision. A passion for providing exceptional client service and creating positive experiences.

Key Skills

Business Development,Customer Services,Journal Entries,Powerpiont,Account Management,Communication,CRM,General Ledger Accounts,Salesforce,Project Management,Client Services,Payroll,Customer Relationships,Client Management,Data Analysis

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 9000 - 20000