Administrative Support Specialist I - Senior Administrative Support Specialist

Campus OSU-Stillwater Contact Name & Email Ty Quadrelli, ty.quadrelli@okstate.edu Work Schedule Monday through Friday, 8 : 00am-5 : 00pm with occasional evenings and weekends. Appointment Length Regular Continuous / Until Further Notice Hiring Range $13.50 - $20.00 Special Instructions to Applicants For full consideration, candidates must include a resume, cover letter and contact information for three professional references. About this Position This position reports to the Assistant Director of Testing and Technology within University Assessment and Testing. It is responsible for the day-to-day administration of local and national testing, which includes, but is not limited to proctoring the following tests : OSU course tests, placement tests, tests requiring accommodations through Student Accessibility Services (SAS), TOEFL, ACT, CLEP, PROV, ETS tests, FAA certifications, and Pearson Vue tests, amongst others. This position works closely with examinees, faculty, and other OSU administrative offices such as Student Accessibility Services and the Office of Undergraduate Admissions to provide information about and deliver the varied services available at the OSU Testing Center. Required Qualifications High School / GED (degree must be conferred on or before agreed upon start date) Administrative Support Specialist I - 1 year of clerical / customer service experience. Administrative Support Specialist II - 2 years of clerical / customer service experience Senior Administrative Support Specialist - 3 years of clerical / customer service experience. Post-secondary education may substitute for years of required experience. Certifications, Registrations, and / or Licenses : Must acquire required proctor certifications after hire. Skills, Proficiencies, and / or Knowledge : Must be able to follow instructions exactly, maintain confidentiality, and uphold ethical standards. Rigorous attention to detail is required. Must possess excellent interpersonal, communication (written and verbal), and organizational skills. Must be able to provide excellent customer service, work independently, coordinate projects through to completion. Must be very proficient working with technology and software, including databases, and maintaining confidential information appropriately and securely. Personal computer and / or word processing skills are also required. Preferred Qualifications Bachelor's 2+ years of experience working in a professional or academic testing center or 4 years of clerical / customer service experience. Experience working in an academic setting and / or administrative office. Certifications, Registrations, and / or Licenses : Must acquire required proctor certifications after hire. Completion of OSU HR certificate programs after hire. Skills, Proficiencies, and / or Knowledge : Proficient in delivering standardized, academic, and other local and national tests in both paper and computerized format in a professional testing environment. Proficiency with Microsoft Office programs, particularly Outlook, Word, and Excel. Must be able to efficiently operate and navigate a variety of online databases in order to update, extract, and prepare daily, weekly, and monthly test printing and reports.