IT Support Engineer - End User Support

Level 2 It Support Technician

Element has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.

We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.

This role is located in our Enfield, CT lab.

Responsibilities

2nd line IT support Windows OS, Microsoft Office, Teams, Ring Central. DCRM Administration of Microsoft AD, ADAXES

Mobile Phone configuration and support using MDM (Intune)

Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow

General PC / Server administration and maintenance including fault diagnostics and performance improvements

New implementations, migrations, and upgrades

Reliable transportation for local support of 6 locations within a 70-mile radius

National Travel required up to approximately 10-15%

Skills / Qualifications

Computer related Degree, Microsoft Certification or equivalent work experience

Significant server / desktop support experience

Excellent customer service skills and ability to work on own initiative

Understands the importance of documentation and on time delivery

Sound backup and system security practices

Experience leading rollouts, migrations and system upgrades

Very teamwork oriented

US citizenship is required for working in and around ITAR controlled areas and data

Experience within the following is required :

Windows Server 2012 and 2016, including DNS, DHCP & WINS

Microsoft Active Directory

Microsoft Windows 11, 10, 7 and XP

MS Teams, Ring Central

Microsoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)

Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)

Additional desirable skills :

VMware

Service Now (SNOW)

Supporting and configuring mobile devices (Apple, Android and PDA)

Cloud based technologies (Azure / AWS)

Mimecast

Dynamics CRM

LIMS Experience

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming 'the world's most trusted testing partner'.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following : age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

"If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com"