SAGE, Client Service Coordinator

Client Service Coordinator – Veterinary – Redwood City
Who we are:
We are excited to announce that SAGE Veterinary Centers has merged with Ethos Veterinary Health, driving a vibrant community that fuses expertise, innovation, and an unwavering dedication to advancing animal health and compassionate care.
Join us in shaping the future of veterinary excellence and professional growth at our Redwood City location!
SAGE Redwood City stands as the foremost respected center for specialized and emergency veterinary services in the SF Bay Area. We set the benchmark for delivering compassionate and cooperative veterinary care that enhances the well-being of pets and their caregivers.

At SAGE Redwood City, we ensure top-tier care for your beloved companion by focusing on diverse realms of veterinary medicine, utilizing the latest advancements in research and treatments.
We are looking for a new Client Service Coordinator at our gorgeous Redwood City hospital!
Who you are:
If the following sounds like you, apply today!

• Exceptional customer service and communication abilities
• Genuine love for animals and a welcoming demeanor
• Strong organizational skills and the ability to multitask effectively
• Empathy, compassion, and the ability to provide reassurance to worried pet owners
• Quick problem-solving skills to handle unexpected situations
• Professionalism in appearance, attitude, and communication
• Basic computer skills and the willingness to learn veterinary software
• Adaptability to a fast-paced and dynamic environment
• Discretion and commitment to maintaining client and patient confidentiality

Prior experience in veterinary or customer service roles is a plus, but we value a positive attitude and a willingness to learn.
Basic required qualifications:

• High school diploma
• 1+ years of customer service experience - veterinary hospital experience strongly preferred
• 1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
• Competent computer skills including reliable and consistent ability to enter data into medical records
• Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
• Type 45+ wpm and use 10-key calculator

Duties:

• Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience.
• Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
• Communication: Answer phones, respond to emails, and provide information about services.
• Record Keeping: Maintain accurate client and patient records, ensuring confidentiality.
• Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
• Billing: Calculate fees, process payments, and assist with invoicing as needed.
• Client Education: Offer pet care information and answer general questions.
• Facility Maintenance: Keep reception area organized and comfortable for clients and pets.
• Team Collaboration: Communicate with veterinary staff to ensure smooth operations.
• Emergency Response: Handle emergencies calmly, directing clients appropriately.
• Problem Solving: Address client concerns and conflicts, escalating when necessary.

Work Schedule:

• Full-Time
• 4/10 Schedule Available
• Weekend and some holiday availability needed

Benefits:

• Compensation range $22.00 - $26.00 hourly. Our pay ranges are primarily determined by role, level, and location.
• Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off