Physician Office Specialist

We Are More Than A Health System

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more in our careers and in our communities.

Job Description Summary : Provides receptionist / clerical support assuring patient flow, comfort and satisfaction. Primary responsibilities include but are not limited to : answering phones utilizing a computerized system, directing calls appropriately, scheduling patient appointments in the electronic medical record (EMR) system, data entry of patient information and insurance verification, providing support to staff members as assigned. The Office Specialist is well organized, highly motivated, customer service oriented, expresses good communication skills, and has strong computer knowledge and skills.

Responsibilities And Duties :

• Greets patients at arrival for appointments, initiates appropriate paperwork. Completes patient registration, insurance verification, collection of patient insurance co-payments, collects patient outstanding balances, establishes patient payment plans, ensuring accuracy of information placed in information systems and billing systems. Works electronic medical record work queues to correct registration errors.
• Responsible for electronic and manual insurance verification and processing of insurance paperwork. When necessary obtains pre-authorization from insurance companies. Interacts with physician offices and other third parties to obtain all necessary paperwork.
• Updates patient chart electronic or paper r, obtaining patient signatures on necessary documents, files paperwork, notifies appropriate clinical associates of patient arrival.
• Answers multi line phone system, screens calls for office associates, directing to appropriate office associate, ensures appropriate phone coverage using a computerized system.
• Provides general office and clerical support for office as assigned by Office Supervisor and or Manager, to include but not limited to : faxing documentation to referring physician offices, completion of disability forms, FMLA forms, Attorney request letters for reports, patient record releases, Industrial C-9s, C-84s, C-86s, Medco 17s, Industrial appeal paperwork and retroactive C-9s.
• Works Industrial claims in the electronic medical record system, to include but not limited to : attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers
• Assists in keeping patient charts organized and filed, including scanning and docutrack information into EMR
• Attends staff meetings
• Attends continuing in-house education seminars for further education as needed

Minimum Qualifications :

Additional Job Description : 1-2 years previous secretarial Experience in health care or medical office or one to two years related Experience and / or training; or equivalent combination of and Experience

Work Shift : Day

Scheduled Weekly Hours : 40

Department : RMH Infectious Disease