Loan Servicing Specialist

Loan Servicing Specialist

Our growing financial institution is seeking a Loan Servicing Specialist to be an integral part of our Spokane loan team. This position provides administrative support while also providing excellent customer service to existing bank customers. If you are detail-oriented and great with customers, this may be the opportunity for you! As a member of the Wheatland Bank team, you will work with colleagues who value financial responsibility, collaboration, transparency, and leadership. Working for Wheatland Bank is a challenging and rewarding career for the best and brightest bankers! We invest in our employees and communities! We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our professional development opportunities.

The pay range for this position is: $18.03 - $27.06/hour

Duties and Responsibilities:

• Board and disburse new loans, process renewals, and perform loan modifications.
• Respond to employee and customer requests including loan advances, payoff quotes, and credit inquiries.
• Perform required loan account maintenance including name and address changes, recurring payment cancelation, and resolution of non-posted payments.
• Review co-workers file maintenance journal for accuracy.
• Review weekly collateral tracking report.
• Contact insurance agents, sends correspondence to customers, and update collateral tracking in Silverlake.
• Process all draw requests while ensuring conformity to applicable budgets, approval authority, and relevant procedures.
• Process payments on loans and contract collection accounts.
• Remit and accept payments pertaining to loans participated with other financial institutions.
• Perform reporting and account reconciliation as needed to ensure accuracy of records and reporting.
• Prepare annual assignment and indemnity documentation for crop insurance policies; update collateral tracking.
• Maintain filing fees accounts.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete the assigned online training courses and achieve a passing score by due date.

About You

Required Qualifications:

• Six months to two years of similar or related experience preferred.
• High school degree or GED required.

Knowledge, Skill, Ability:

• Communication skills and interpersonal skills.
• Ability to work on a team.
• Knowledge of loan processing is preferred.

Work Environment:

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.
• The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
• The employee may also be required to: stand, walk, and lift or reach with hands and arms.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.