Security Supervisor

Position Summary

The Security Supervisor needs the ability to communicate effectively, be self-motivated, foster teamwork, and be prompt. The Security Supervisor assists the Security Manager and Director of Security in the protection of the hotel, its guests, employees, and property. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Maintain a relationship with local law enforcement agencies and assistance whenever needed.
• Maximize security effectiveness by coordinating proper security patrols in all areas.
• Handle all incidents with discretion.
• Keep Rooms Division and Hotel Manager informed of all incidents that may affect Hotel operation security related or not.
• Keep Hotel Emergency Procedures updated.
• At the Direction of the Director of Security, develop Policy & Procedures and make suggestions on how to improve security functions effectively.
• Familiarize all company policies as well as sections of local laws relating to basic security matter.
• Supervise all security personnel.
• Complete performance reviews and evaluations.
• Develop in-service training programs for security and non-security personnel.
• Ascertain that all safety and loss prevention checklists have been completed.
• Complete safety committee reports and to forward the same to corporate office.
• Use the SafeLok Locking Systems, Salient Video Management System, El Safe, etc.
• Enforce application of Biltmore's energy conservation program.
• Be knowledgeable of MSDS program.
• Maintain department budget and payroll.
• Maintain open communications with all department heads.
• Attend (when possible) various department monthly meetings.
• Maintain on-going Security Loss Prevention Shopping Service.

Requirements

Experience and Education Required

High school diploma or equivalent with completion of 54 college credits from an accredited university or college recognized by the U.S. Department of Education required (A.A. / B.A. in Criminal Justice or related field(; Advanced Degree Preferred.

Minimum three years of Law Enforcement experience; or, five years in a management position in the hospitality or corporate field.

Skills Required

Physical Demands

Success Criteria

Licenses or Certifications

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department / Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.