IT Service Desk AnalystVirtualVocations • Sacramento, California, United States
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IT Service Desk Analyst
VirtualVocations • Sacramento, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an IT Service Desk Analyst I.
Key Responsibilities
Provide exceptional customer service and initial technical support for LAN / WAN-based software and desktop computing issues
Document customer interactions in the service management system and follow up to ensure ticket closure
Analyze basic issues and escalate unresolved problems to second-tier support as necessary
Required Qualifications
High School Graduate or equivalent
Typically requires 1 year of experience in customer service, call center, or Service Desk support
No specific licensure or certification required
Strong technical aptitude with the ability to learn software applications quickly
Understanding of basic hardware, platform, and database concepts
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IT Service Desk Analyst • Sacramento, California, United States
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