Order Management Specialist

A company is looking for an Order Management Specialist responsible for managing customer orders and ensuring satisfaction.

Key Responsibilities

Build and maintain strong relationships with customers, addressing their inquiries and concerns

Manage open orders, including fulfillment processes and resolving delivery or payment issues

Collaborate with cross-functional teams to support customer needs and optimize account metrics

Required Qualifications

High School Diploma or GED required

2+ years of experience in customer service and / or account management

Proficient in Microsoft Office products, including Excel, Word, and PowerPoint

Knowledge of CRM tools and database software

Advanced knowledge of contractual agreements preferred