Design Support Systems Engineer

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

VIAVI Solutions has an exciting opportunity for a Design Support/System Engineer in Morrisville, NC. Join our global DevOps and Common Tools Team within R&D, where you'll have direct impact on the development infrastructure supporting VIAVI's Assurance Product portfolio—solutions that ensure telecommunication networks worldwide operate at peak performance.

In this role, you'll architect and manage cutting-edge DevSecOps toolchains, automate infrastructure workflows, and drive platform innovations that directly enhance developer productivity across our global engineering organization.

Duties & Responsibilities:

Key Responsibilities:

Strategic Responsibilities

• Research and evaluate emerging DevOps tools, technologies, and best practices
• Manage R&D tools budget for Software Engineering and Network Engineering groups
• Define and implement comprehensive backup and disaster recovery strategies
• Drive process improvements and automation initiatives to enhance developer workflows
• Manage software licenses and track costs across the tools portfolio

Tool Administration & Management

• Administer enterprise DevOps toolchain including Jira, Confluence, Bitbucket, Bamboo, GitLab, SonarQube, Tenable.sc, Nessus, JFrog Artifactory/Xray/JAS, Vault, and license servers
• Help drive the administration and adoption of AI-driven automation and intelligent tools
• Maintain system security through SSL/TLS certificate management and timely security patches
• Perform version upgrades, patch management, and OS updates (RHEL/Rocky/Oracle Linux/Ubuntu)
• Configure and maintain NGINX reverse proxy for secure HTTPS access
• Ensure comprehensive backup coverage and validate restore procedures for all critical systems
• Manage and maintain monitoring and observability tools such as Grafana, Prometheus, Graylog, and Node Exporter

Infrastructure & Platform Management

• Design and deploy automated OS installation systems via PXE boot
• Manage virtual environments across MS Hyper-V, VMware, Proxmox, and OpenStack platforms
• Monitor system performance, optimize resource allocation, and plan capacity
• Implement and maintain CI/CD pipelines using Atlassian and GitLab tools
• Configure Linux networking, manage storage systems, and maintain server architecture
• Set up, configure, and maintain lab networking environments using Cisco IOS and Dell OS10 switches (VLANs, trunking, port security, link aggregation, etc.)
• Troubleshoot and resolve connectivity issues across multiple geographical sites, including hands-on switch configuration and diagnostic

User Support & Collaboration

• Provide tier 2/3 support for developer tooling requests and technical issues
• Manage user access provisioning through Active Directory group administration
• Troubleshoot issues efficiently, distinguishing between system problems and user errors
• Create clear documentation and provide training on tooling best practices
• Collaborate cross-functionally to understand and meet development team needs

Pre-Requisites / Skills / Experience Requirements:

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field with 5+ years of DevOps/Systems Engineering experience
• Ability to work in an ITAR setting is required
• Expert-level Linux system administration (RHEL 7/8/9 or Rocky/Oracle Linux preferred)
• Strong scripting and automation skills (Python and Bash/Shell required; Ansible and PowerShell preferred)
• Hands-on experience with Atlassian suite (Jira, Confluence, Bitbucket, Bamboo) administration
• Solid understanding of CI/CD principles and practical implementation experience
• Experience with artifact management tools (e.g., JFrog Artifactory) and security scanning platforms (e.g., SonarQube, Tenable)
• Proficiency with Git version control workflows and branching strategies
• Experience with virtual environments (VMware, Hyper-V, Proxmox, or OpenStack)
• Linux networking expertise and experience with NGINX or similar reverse proxy solutions
• Strong troubleshooting abilities and analytical problem-solving skills
• Excellent communication skills with ability to work effectively across global teams
• Self-motivated with strong organizational skills and attention to detail
• Proficiency with Microsoft Office suite (PowerPoint, Excel, Word)

Preferred Qualifications:

• Production Linux system administration experience in enterprise environments
• Deep knowledge of server architecture including CPU, memory, I/O, and storage optimization
• Advanced NGINX configuration experience for reverse proxy and load balancing
• Database administration experience with MySQL, PostgreSQL, or other enterprise databases
• Experience with infrastructure-as-code tools (Terraform, Ansible, CloudFormation)
• Familiarity with container technologies (Docker, Kubernetes)
• Knowledge of programming languages such as C/C++, Java, or C# for tooling integration

What Makes This Role Great:

• Direct influence on tooling decisions that impact global R&D teams
• Opportunity to work with cutting-edge DevSecOps technologies and stay current with industry trends
• Measurable impact on developer productivity and product quality
• Collaborative environment with talented engineers solving complex telecommunications challenges
• Continuous learning environment with exposure to diverse technologies and platforms
• Opportunity to work with and shape the adoption of AI-driven automation and intelligent tooling

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Job Posting Pay Range:

99,050

to

183,950

Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.