Collections Specialist

Job Description

This position will be in our Finance department - APPLY TODAY!

Salary Range : $17.68 - $26.92 / hour depending on experience FLSA : Nonexempt

Essential Functions :

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports.

Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed.

Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.

Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions.

Reviews accounts receivable and credit control systems and processes, and implements improvements to increase the efficiency and effectiveness of the function.

Minimum Qualifications :

High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Supplemental Information :

• To be considered for this position, you must pass a pre-hire assessment.

You will be evaluated on Filing, Spelling, Math and Data Entry. Please read and follow all instructions before beginning each assessment module. The time limit for each assessment module will be displayed on the screen, and are listed below :

Module Time Limit Passing Overall Score

Data Entry 3 minutes 6000 Net Key Strokes per hour MS Excel 15 minutes 70% MS Word 15 minutes 70% Math 15 minutes 70% Proofreading 15 minutes 70%

TOTAL TIME : 63 minutes

Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.