Auto Claims Specialist II

Litigation Claims Specialist

Zurich North America is currently hiring a Litigation Claims Specialist to join our Auto Bodily Injury Team. At Zurich North America Claims, we prioritize work-life balance and flexibility to support your career and personal goals. Our hybrid work model is thoughtfully designed to offer employees flexibility in choosing their preferred work location while fostering meaningful in-person connections and collaborative opportunities. While this model emphasizes autonomy, occasional in-office attendance may be required.

The selected candidate should be able to report to one of our major claims hub offices in:

• Atlanta, GA
• Addison, TX
• Omaha, NE
• Overland Park, KS
• Schaumburg, IL
• Gold River, CA

Job Responsibilities

Under moderate supervision, the Auto Litigation Claims Specialist II will manage commercial line auto claims of low to moderate complexity and exposure within specific authority limits. This includes auto property damage and injury claims both litigated and non-litigated, uninsured and underinsured motorist claims. This role adheres to established claims-handling protocols, delivering efficient, customer-focused service.

Basic Qualifications

• Bachelors Degree with 3+ years of experience in Claims or Insurance
• OR Zurich Certified Insurance Apprentice (including an Associate Degree) with 3+ years of experience in Claims or Insurance
• OR Completion of the Zurich Claims Training Program with 3+ years of experience in Claims or Insurance
• OR High School Diploma (or equivalent) with 5+ years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office

Preferred Qualifications

• 35 years experience handling commercial auto litigated claims
• Experience managing bodily injury and litigated claims
• Familiarity with uninsured and underinsured motorist coverage
• Strong verbal and written communication skills
• Proven analytical, critical thinking, and problem-solving abilities
• Effective time management, prioritization, and multi-tasking skills
• Experience working collaboratively within a team and building cross-functional relationships
• Proficiency in explaining complex financial and/or actuarial concepts
• Ability to assess scope and exposure for moderately complex claims
• Understanding of the reserving process for indemnity and expense to analyze potential claim exposure
• Skill in developing and executing negotiation strategies for claim resolution

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to applyyour unique background matters to us. The pay range shown is a national average and may vary by location. For this position, the salary is $58,700.00 - $96,200.00, plus a short-term incentive bonus of 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environmentso you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500. Join us for a brighter futurefor yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033.