Customer Service Agent

Location : NPT Tempe AZ - 235; 2440 West University Dr. Tempe, AZ. 85281.

Pay : $17 - $21 / hour (DOE) , and up to $2,500 through our performance bonuses.

Work hours :

• Winter Shift : M / F. 7 : 00 am - 4 : 00 pm (No weekends / Nights).
• Summer Shift : M / F. 7 : 00 am - 4 : 00 pm and 1-2 Saturdays a month (In the morning only).

You want Benefits? You’ve got it! Our generous benefits package includes :

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

401 (k) with generous company match

13 days of paid time off (PTO) & 8 Paid Holidays

100% employer paid Life Insurance and Long-Term Disability Insurance

Paid Parental Leave

Fully Funded Tuition Education Programs

Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance

Employee Stock Purchase Plan

Employee Discounts and much more!

What to Expect?

The Customer Service Agent provides excellent customer service over the phone by responding to customers’ needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.

On a daily basis our “Customer Service Agent” :

Places and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs.

Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.

Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items.

Communicates pricing, product updates, deliveries and terms.

Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc.

Updates sales team of customer additions and / or changes.

Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution.

Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals.

Researches and studies the market to stay aware of competitive situations.

Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced / lost business.

Reviews open sales orders, open purchase orders, and open transfers weekly.

Works with accounts receivable department when necessary to assist in collecting on past due accounts.

Other job duties may be assigned.

What You Will Need :

High School Diploma or GED.

Strong product knowledge in the swimming pool and spa industry or a minimum of 3 years of customer service experience

Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.

Demonstrated ability to handle difficult customers and situations.

Strong communication skills, both written and verbal.

Bilingual (English / Spanish) preferred.

Must be 18 years of age or older to apply.

Looking to work for the best in the industry?

Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?

We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

So, end your job search here – at POOLCORP –

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him / her in the time of duty orwith the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

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