IT Operations Engineer

The Opportunity

To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in San Francisco, ensuring smooth IT operations, providing Executive Support, and supporting events and large meetings. This role requires a generalist with exposure across IT domains (IAM, MDM, AV, SaaS administration, etc.). We’re looking for a tech-savvy individual with excellent communication skills, technical skills, and a high degree of ownership to be available in the hub to deliver a seamless user experience.

Superhumans’ engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.

As an IT Helpdesk Engineer, you will collaborate with the global team to continuously improve the service delivery of the frontline IT team. Your responsibilities include coordinating executive support, handling general support requests, and collaborating with the on-site AV and event support team. Your participation in the planning and design of the IT service will help ensure a consistent, seamless experience across all our hubs.

In this role, you will :

• Provide first-level IT support to the executive team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration
• Provide a single point of contact for executives based in the SF hub
• Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary
• Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment
• Provide hardware and software to existing team members and new hires
• Support ZOOM rooms in person and remotely
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records
• Stay up-to-date with the latest IT trends and technologies to recommend improvements and enhancements

Qualifications

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more :

Superhuman takes a market-based approach to compensation so that base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position, by compensation zone, are outlined below and may be modified in the future.

United States : Zone 1 : $130,000 - $183,000