Poker Supervisor

Job Description

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

POSITION SUMMARY

Provides direct and general supervision to games staff in order to ensure effective and efficient gaming operations. Creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

ESSENTIAL FUNCTIONS

(The following statements are intender as general illustrations of the work in this job class and are not all inclusive for specific positions).

1. Staff, schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.

2. Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.

3. Assist with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.

4. Report shift activity on a daily basis in the poker log book and coordinates with other shifts.

5. Observe players' behavior for signs of cheating such as marking, switching, or counting cards, notify security staff of suspected cheating.

6. Evaluate guest play and extend complimentary services to support extended play.

7. Resolve customer and team member complaints.

8. Explain and interpret house rules, such as poker rules and betting limits, for patrons.

9. Ensure procedures for opening and closing of the poker room are followed according to established procedures.

10. Assist with determining how many poker tables to open each day and schedule staff accordingly.

11. Perform other duties as assigned by management.

JOB QUALIFICATIONS

• Must be able to obtain and maintain valid gaming license
• Demonstrated knowledge of various table games / poker and previous table games supervisor experience
• Displays excellent verbal and written communication skills
• Ability to be physically mobile, and stand / walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

These skills and abilities are typically acquired through at least 2 years experience directly related to the accountabilities specified.